Father Christmas to Your Street, in Your Town
All children must be accompanied by an adult/s for every Father Christmas Street Visit, there are no exceptions. In the event only adults would like to see Father Christmas then this is permitted but the relevant child charge/ apply.
Christmas Home Visit fees: All children £15.50/person, all adults £3.00 per person, £10.00 fuel surcharge applies per street booking. Three families or more required per street to confirm a Father Christmas Street booking.
Five families or above £13.50/child, all adults £3.00 per person.
Each street booking is allocated a 1-3-hour window of opportunity (depending on how many houses we have to visit) to conduct your Street Visit allowing for any traffic complications on route. We will call the head booking person for this Street at least 15 minutes before we arrive to alert you of our arrival.
E-Tickets
Pre-booked E-Tickets brought on-line must be either printed or shown if asked prior to the start of your Father Christmas Street/Home Visit session time.
Refunds & Exchanges (Covid-19 Update 24 Sept 2020)
Government Covid-19 Restrictions do not affect Home Visits even with a Full lockdown or Circuit Breaker in effect. Professional workers are going to work to provide a service to the public at home and they are also not part of any ‘rule of 6’. Covid-19 guidelines will be followed and Covid-19 secure and safe protocols will be followed for every Home Visit.
If we find it necessary to cancel our Christmas Home Visit experience for any reason, we will offer you a full refund or the option to book an alternative session (subject to availability). Due to the current Covid-19 Pandemic and Government changing guidelines, we reserve the right to cancel our event at short notice in which case a full refund will be given. If legislation changes in such a way that we must make alterations to the way we operate our Christmas experience, but we are still able to remain open, then a refund will not be administered.
Once booked on-line, refunds are only applicable if the following unforeseen circumstances:
- Closure due to Health & Safety reasons (Covid-19 restrictions)
- Technical problems with transport meaning we could not arrive at your location/address
- Extreme weather conditions i.e. Heavy Snow, flooding, or dangerously high winds
Tickets are not transferable.
Any sessions that are cancelled due to extreme weather will be rescheduled on the next available day if possible. If in the event of extreme weather and a reschedule cannot be arranged a full refund will be given via PayPal or via the original method of payment?
If you are NOT available at the location/address for your allocated time-slot within your Street Visit or cannot make your session, unfortunately we cannot offer a refund but maybe able to re-book you in at the end of the Street Visit time allocation. If your time-slot is missed due to the above we will not be able to return and your fee will be forfeited.
IMPORTANT NOTICE
Cancellation due to Covid-19 symptoms on arrival
- If we arrive at your Home/Address/Entrance and consider a member of your family has corona virus symptoms your visit will be terminated instantly and you will not receive a refund as we cannot re-book the ticket at such late notice.
- Unfortunately, we cannot change booking time-slots and cannot provide refunds for appointments missed due to Covid-19 related circumstances/symptoms.
Photography & Videography
Non-professional Photography is allowed in your own home or street.
Booking Fees
There is a small £1.50 booking fee applicable with every checkout payment to cover administration costs.
Transport Surcharge
Fuel surcharges are set to £10.00 to cover travel costs and wear & tear for the street only, not per booking.
Contact number for emergencies on the day: 07877 871715
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VERY IMPORTANT NOTICE/S:
Professional Photography
Our policy on Professional Photographs in our Log Cabin is that we cannot take professional photographs without breaking and violating safety and social distancing protocols set by Government Guidelines and it is advisable, and safer, to refrain from breaking the 1m Covid-19 restrictions so we will not risk our customer/s safety.
We also feel children and families cannot get close enough at this time (sub 1m) to warrant classic family and portrait style images of their meeting with Father Christmas so we are taking the Government advice and are not taking any risks so keeping our Father Christmas visit very safe and Covid-19 secure. (many Grottos are risking the safety of the family and children)
We have been alerted that other ‘Christmas Grottos’ are classing the ‘Grotto’ as a ‘Photographic Studio’ and this is blatantly breaking and bending/twisting the law and the safety of all children and families especially anyone shielding.
To be allowed to take off your mask/visor and be allowed in close proximity to Father Christmas is a danger to everyone in such a limited space and we will not risking breaking Health & Safety guidelines by subjecting our visitors to such risks.
We take all Covid-19 protocols with great care and will not risk the health of any of our customers in this very strange and testing Christmas season.
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Father Christmas Home & Street Visits, ZOOM appointments
Home Visits can go ahead even if full lockdown or Circuit breaker rule is brought in as it does not apply to professional workers.
As professional workers, our Father Christmas & Elf helper are not part of any bubble numbers or the ‘Rule of Six’, Government rules for professional workers.
Changes in law from 22 Sept 2020 – Rule 5.3
Can professional work gatherings exceed 6 persons?
Work gatherings are exempt from the gatherings limit of 6. Where a group includes someone who is working, they are not counted as part of the gatherings limit. This means a professional tradesperson can go into a household of six without breaching the limit, if they are there for work reasons including performance acting and business work related reasons.
So, the good news is a full lockdown does not affect us at all in-line with the last lockdown in April 2020 and this is the wording used:
Previous lockdown measures, you could only leave your home if shopping for food, a medical reason, or, if you could not work from home you go to work as normal.
If the government brings in a circuit breaker enforcement rule or a full lockdown workers/professional workers will still be allowed to go to work if they cannot work from home.
This is us absolutely covers us for Home & Street Visits plus ZOOM from our Log Cabin regardless of any measures enforced.
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Face Masks
Father Christmas (as a professional actor/artist) is on the exempt list from wearing a face mask or shield whilst conducting his meeting/appointment but will keep to the strict 1m rule from all children.
His exemption is in-line with professional workers such as the police, teachers, and actors while he is undertaking his role/activity and it would negatively impact on his ability to do so. To put on or
remove any face covering without displacing the costume and ruining the illusion of the activity which relies on clear sound and facial expression especially for families with special needs.