Father Christmas in Kent – via ZOOM
All children must be accompanied by at least one adult/s while talking to Father Christmas via our ZOOM platform.
Appointment Fees for Father Christmas via ZOOM 2020:
Children ages 1-16
All appointments are £20.00 per booking (max 5 children, no limit for adults)
All adults are FREE
A small booking fee applies on check-out.
E-Tickets
Pre-booked E-Tickets brought on-line must be printed and kept safe or the digital proof kept safe in-case proof of payment is required.
Our elf will have a pre-booked day sheet and if on this list no ticket will need to be shown.
Refunds & Exchanges (Covid-19 Update 24 Sept 2020)
If we find it necessary to close our Christmas experience for any reason, we will offer you a full refund or the option to book an alternative session (subject to availability). Due to the current Covid-19 Pandemic and Government changing guidelines, we reserve the right to cancel our event at short notice in which case a full refund will be given. If legislation changes in such a way that we must make alterations to the way we operate our Christmas experience, but we are still able to remain open, then refund will not be administered.
Once booked on-line, refunds are only applicable due to the following unforeseen circumstances:
- Closure due to Health & Safety reasons (Covid-19 restrictions)
- Technical problems which cannot be resolved meaning we cannot run our event
- Extreme weather conditions i.e. Heavy Snow, flooding, or dangerously high winds prevent us from conducting a ZOOM meeting
Tickets are transferable to a different date as long as we are advised accordingly by e-mail or telephone at least 48 hours before hand. (two days)
Any sessions that are cancelled due to extreme weather will be rescheduled on the next available day if possible. If in the event of extreme weather and a reschedule cannot be arranged a full refund will be given via PayPal or via the original method of payment?
If you are late, miss, or cannot make your allocated ZOOM appointment/session, unfortunately we cannot offer a refund but maybe able to re-book you in subject to availability.
Booking Fees
There is a small £1.50 booking fee applicable with every checkout payment to cover administration costs.
Contact number for emergencies on the day: 07877 871715
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VERY IMPORTANT NOTICE/S:
Professional Photography
Our policy on Professional Photographs in our Log Cabin is that we cannot take professional photographs without breaking and violating safety and social distancing protocols set by Government Guidelines and it is advisable, and safer, to refrain from breaking the 1m Covid-19 restrictions so we will not risk our customer/s safety.
We also feel children and families cannot get close enough at this time (sub 1m) to warrant classic family and portrait style images of their meeting with Father Christmas so we are taking the Government advice and are not taking any risks so keeping our Father Christmas visit very safe and Covid-19 secure. (many Grottos are risking the safety of the family and children)
We have been alerted that other ‘Christmas Grottos’ are classing the ‘Grotto’ as a ‘Photographic Studio’ and this is blatantly breaking and bending/twisting the law and the safety of all children and families especially anyone shielding.
To be allowed to take off your mask/visor and be allowed in close proximity to Father Christmas is a danger to everyone in such a limited space and we will not risking breaking Health & Safety guidelines by subjecting our visitors to such risks.
We take all Covid-19 protocols with great care and will not risk the health of any of our customers in this very strange and testing Christmas season.
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Father Christmas Home & Street Visits, ZOOM appointments
Home Visits can go ahead even if full lockdown or Circuit breaker rule is brought in as it does not apply to professional workers.
As professional workers, our Father Christmas & Elf helper are not part of any bubble numbers or the ‘Rule of Six’, Government rules for professional workers.
Changes in law from 22 Sept 2020 – Rule 5.3
Can professional work gatherings exceed 6 persons?
Work gatherings are exempt from the gatherings limit of 6. Where a group includes someone who is working, they are not counted as part of the gatherings limit. This means a professional tradesperson can go into a household of six without breaching the limit, if they are there for work reasons including performance acting and business work related reasons.
So, the good news is a full lockdown does not affect us at all in-line with the last lockdown in April 2020 and this is the wording used:
Previous lockdown measures, you could only leave your home if shopping for food, a medical reason, or, if you could not work from home you go to work as normal.
If the government brings in a circuit breaker enforcement rule or a full lockdown workers/professional workers will still be allowed to go to work if they cannot work from home.
This is us absolutely covers us for Home & Street Visits plus ZOOM from our Log Cabin regardless of any measures enforced.
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Face Masks
Father Christmas (as a professional actor/artist) is on the exempt list from wearing a face mask or shield whilst conducting his meeting/appointment but will keep to the strict 1m rule from all children.
His exemption is in-line with professional workers such as the police, teachers, and actors while he is undertaking his role/activity and it would negatively impact on his ability to do so. To put on or
remove any face covering without displacing the costume and ruining the illusion of the activity which relies on clear sound and facial expression especially for families with special needs.