Tickets Terms & Conditions

Father Christmas @ Tunbridge Wells ice rink

Ticket Terms & Conditions 2017

Your Visit  

All children must be accompanied by an adult/s to every Father Christmas visit, there are no exceptions. In the event only adults would like to see Father Christmas then this is permitted but the relevant child charge applies. Christmas event admission fees: Children ages 1-16 £14.50, under 1’s are free with a full paying child. (but do not receive a gift) Adults are £2.00 when accompanying a paying child. A minimum charge applies of £14.50 if children are under one without a full paying child.

E-Tickets

Pre-booked and E-Tickets brought on-line must be printed and bought with you at least 10 minutes prior to the start of your Father Christmas session time. Without this proof of payment and E-Ticket your visit may be compromised.

Day Tickets

You can turn up on any day the experience is open and book your time-slot with our staff and take

any time-slot that is available. Payment can only be made in cash, credit or debit card on the day.

We do not accept cheques.

Please note: You may have to queue to show these tickets so allow plenty of time. If you are late for your appointment you may miss your time-slot and have to be reallocated at a new time & date.

Weather

Our Father Christmas Concession is open in all weathers so please dress accordingly. We do have a dry, sheltered and warm waiting area while you wait for your time-slot.

Refunds & Exchanges

Once booked on-line, refunds are only applicable if Calverley Park, Tunbridge Wells is closed due to the following unforeseen circumstances:

  1. Closure due to Health & Safety reasons
  2. Technical problems which cannot be resolved meaning we cannot run our event
  3. Extreme weather conditions i.e. Heavy Snow, flooding or dangerously high winds

Tickets are transferable to a different date as long as we are advised accordingly by e-mail or telephone at least 48 hours before hand. (two days)

Any sessions that are cancelled due to extreme weather will be rescheduled on the next available day if possible. If in the event of extreme weather and a reschedule cannot be arranged a full refund will be given via PayPal or via the original method of payment?

Accessibility

Calverley Park is accessible to disabled visitors. Full address:

Tunbridge Wells Ice-rink
Calverley Park
Mount Pleasant Ave
Royal Tunbridge Wells
Kent
TN1 1RS

Our Father Christmas study has a wide entrance for wheelchair users however, due to space; we can only accommodate a maximum of two wheelchairs per Father Christmas visit.

Personal Belongings

We cannot be held responsible for any belongings left unattended.

Booking Fees

There are no booking fees applicable with this experience.

Contact number for emergencies on the day:

07877 871715 or 01892 523693